Terms of Service

What this covers

These terms govern your use of Midcrowd, including the public website, your account, the website editor, and any sites you publish. Separate terms apply to subscriptions, selling, and buying; they are linked from the legal index.

Who may use Midcrowd

You must be old enough to enter a contract where you live, and be using Midcrowd for a business or professional purpose or on behalf of one you are authorised to represent. Midcrowd is not intended for children.

Your account

You sign in with Google. You are responsible for keeping that Google account secure, and for everything done through your Midcrowd account.

One person may hold one organization at signup. Staff accounts cannot own subscriber organizations.

You can invite other people to a website with a role that limits what they can do. Anything they do with the access you gave them is your responsibility, and removing their access is yours to do.

Subscriptions and billing

Access to the platform is by subscription, and a subscription is per website: each website you publish carries its own. Prices, the introductory first period, renewal, cancellation and what happens when a payment fails are set out in the Subscription Terms, which form part of this agreement.

Subscriptions renew automatically until cancelled. There is no free trial: the introductory first period is a paid period at a lower price.

Prices are stated exclusive of any tax that applies where you are, unless the checkout says otherwise. Where tax is charged, it is shown before you pay.

Your website and your content

Your content is yours. You give Midcrowd only the licence needed to host, render, back up and serve it. Midcrowd's platform, templates and design system remain Midcrowd's, and a subscription licenses their use rather than transferring them. The Intellectual Property page sets out each case.

You are responsible for what you publish: that you have the right to it, that it is accurate, and that it complies with the law where your customers are.

If you sell through your site

Midcrowd provides the software. You are the seller. The products or services, their descriptions, their prices, delivery, returns, customer support, consumer-law compliance and tax are yours, not ours. The Seller Agreement, the Refund Policy, the Dispute and Chargeback Policy and the Prohibited Products list set this out in full.

Domains and other providers

Midcrowd does not sell domain names. A domain you connect stays with your registrar, on their terms, and keeping it registered is yours to do. Payments run through a payment provider under its own agreement with you, and other services a website depends on are provided by the companies that operate them.

Acceptable use

You may not use Midcrowd to publish unlawful content, impersonate others, distribute malware, or run phishing. The Acceptable Use Policy sets this out in full.

Changes, maintenance and availability

The platform changes. Features are added, improved and occasionally withdrawn. Where we withdraw something you rely on, we give reasonable notice and explain what replaces it. Maintenance that would be noticeable is announced.

The service is provided as it is. We work to keep it available and do not offer a contractual uptime guarantee.

Suspension and termination

We may suspend an account or unpublish a site that breaches these terms. Where we do, we tell you what happened and how to respond. Suspension does not delete your data.

You can stop at any time by cancelling. A cancelled website runs to the end of the period you have paid for, then goes offline and read-only with your content kept — see the Subscription Terms for how long, and for how to get your content out.

Backups and your own copy

We keep backups and a version history of your website so a mistake can be undone. Those exist to let us restore the service; they are not a substitute for you keeping your own copy of anything you could not replace — your images, your product data and your customer records in particular.

Disclaimers and liability

Midcrowd is not responsible for the content you publish, the products you sell, or the decisions you make using the platform. To the extent the law allows, our total liability to you in any twelve-month period is limited to the subscription fees you paid us in that period.

Neither side is liable for indirect or consequential loss. Nothing here excludes liability that cannot lawfully be excluded, including liability for fraud, and nothing here takes away rights you have as a consumer under the law where you live.

You are responsible for claims that arise from what you publish or sell through Midcrowd, and for the cost of defending them where they are brought against us because of it.

Governing law and disputes

The law governing this agreement and the venue for any dispute are to be confirmed before these terms are final. Until that is settled, nothing in this section limits where you may bring a claim that the law of your own country entitles you to bring locally.

Before starting a formal dispute, please write to us. Most things are faster to fix than to argue about.

Changes to these terms

When we change these terms materially we record a new version and effective date. Where a change requires it, you are asked to accept the new version at your next sign-in.

How to contact us

Questions about this document can be sent to midcrowd.ai@gmail.com. We aim to respond within 5 business days.

Midcrowd is the name this service trades under. The registered legal entity and address are to be confirmed before these terms are final.